Privacy Policy

1. Who we are

SUSA ENTERPRISE is a turnkey bakery & café franchise company operating from India. We provide franchise opportunities, store design, fit-out, equipment supply, and ongoing partner support.

2. Information we collect

When you use our website or submit a form, we may collect the following personal information:

• Full name, email address, phone / WhatsApp number
• City, preferred store location, and business details you share
• Information you provide in the franchise application or contact form
• Payment details processed by our payment provider for the application registration fee (we never store card details ourselves)

3. Cookies and third-party services

Our website is hosted on Vercel/Netlify and uses standard third-party services to function correctly, including content delivery networks, font providers (Google Fonts), icon libraries, and our payment gateway (Razorpay). These providers may place cookies or process limited technical data (such as IP address and browser type) to operate securely. We do not sell your personal data.

4. How we use your information

• To respond to your enquiries and franchise applications
• To schedule discovery calls and guide you through the franchise process
• To process your application registration fee
• To improve our website and services
• To comply with legal obligations

5. How we protect your data

We implement appropriate technical and organisational measures to keep your information secure, including secure connections, restricted access, and reliance on trusted payment providers for all transactions. No method of transmission over the internet is 100% secure, but we work diligently to protect your data.

6. Your rights

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

7. Application registration fee

When you submit a franchise application, a one-time registration fee of ₹4,999 is payable. This fee is non-refundable and covers application processing and vetting, as set out in our Terms & Conditions and Refund Policy.

8. Contact us

If you have any questions about this Privacy Policy, contact us at:

• Email: hello@susaenterprise.com
• India: +91 96094 06997
• KSA: +966 590831351
• 82/6 Shaikh Para Lane, Chatterjee Hat, Howrah, West Bengal 711104, India

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and material changes will be reflected in the "Last updated" date above.